REFUND AND RETURNS POLICY

Last Updated: September 2026

At NEXSCENT AROMATICS, we want you to be completely satisfied with your purchase. Every order is carefully packed and checked before dispatch. If you receive an incorrect, damaged, or defective product, we are here to help.

1. ELIGIBILITY FOR RETURNS

A return or replacement may be requested if:

• You received the wrong product.
• The product arrived damaged or broken.
• The product has a manufacturing defect.
• Your order is incomplete or contains a missing item.

For hygiene and safety reasons, opened or used fragrance products may not be eligible for return or exchange, unless the product is defective or was sent incorrectly.

2. RETURN REQUEST

To request a return or replacement, please contact us within [X DAYS] of receiving your order.

Please provide:

• Order number
• Customer name
• Contact number
• Clear photographs/videos of the product and packaging
• A brief description of the issue

Our team will review your request and guide you through the next steps.

3. DAMAGED PRODUCTS

If your parcel arrives damaged, please take clear photographs of the package and product before opening or disposing of the packaging.

This will help us verify the issue and process your claim efficiently.

4. WRONG PRODUCT

If you receive an item different from what you ordered, please contact us immediately. After verification, we may arrange a replacement or refund, depending on the circumstances.

5. REFUNDS

Once your return request has been approved and verified, the applicable refund will be processed through the available payment method.

Refund processing time may vary depending on the payment method and financial institution.

6. EXCHANGES

Where applicable, eligible products may be exchanged for the correct or replacement item.

Exchange availability depends on product availability at the time of approval.

7. NON-RETURNABLE ITEMS

The following items may generally not be eligible for return:

• Opened or used perfumes/fragrances
• Products damaged after delivery due to customer handling
• Products without original packaging
• Products returned without prior approval
• Items purchased under special promotional conditions, where stated

8. ORDER CANCELLATION

If you wish to cancel an order, please contact us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible and the standard return policy may apply.

9. RETURN SHIPPING

If the return is due to an incorrect, damaged, or defective product received from us, NEXSCENT AROMATICS may cover the applicable return shipping cost, subject to verification.

For other return requests, shipping charges may be the customer’s responsibility.

10. IMPORTANT NOTE

Please do not send any product back without contacting our customer support team first. Unauthorized returns may not be accepted.

NEXSCENT AROMATICS reserves the right to review each return or refund request individually and make a final decision based on the condition of the product and the circumstances of the request.

11. CONTACT US

For questions regarding returns, exchanges, or refunds, please contact our customer support team.

NEXSCENT AROMATICS

Email: info@nexscent.store
Phone: +92 311 41 11 182
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM

Your satisfaction matters to us. We’re committed to making your NEXSCENT experience smooth, transparent, and memorable.